Shipping & Delivery Policy

Last updated: 2026-07-05

Where we deliver

Our active service area is shown at checkout. If your area is not on the list yet, please call us at 6291578852. We may be able to arrange delivery on a case-by-case basis.

How long delivery takes

Most orders are dispatched within 1 to 2 business days. They typically arrive in 3 to 7 business days, depending on where you are and the shipping option you chose.

We will let you know the expected delivery window when we confirm your order.

Delivery charges

When delivery charges apply, they show up at checkout based on your order total and delivery address.

Tracking your order

For tracking updates, please contact us at 6291578852 with your order number ready.

When delivery fails

Sometimes we cannot complete a delivery. The common reasons are:

• The address you gave is incorrect or incomplete.
• Nobody is available at the address despite a few attempts.
• The recipient refuses to accept delivery without a good reason.

When that happens, we will try one re-delivery. After that, further attempts may carry a re-delivery fee, or we may cancel the order with a partial refund. The original delivery cost is not refunded in those cases.

Damaged or missing items

Please check your order when it arrives. If anything is damaged or missing, call us at 6291578852 right away. See our Refund & Cancellation page for what happens next.

Pickup and dine-in

If you chose pickup or dine-in at checkout, this shipping policy does not apply. Pickup is from 42/26/1 bediadanga 2nd bylane Kasba Kolkata-700039, West Bengal, India during our published hours.

Contact

For any shipping question, you can reach us at 6291578852, or visit our Contact page.

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